Card Alerts FAQs
What is Simmons First Card Alerts and how do I sign up?
Signing up on the website:
What is a short code?
What are the available text message commands for use with the 24567 mobile services product app short code?
What if I have multiple cards?
Why did my card fail verification?
Can I use the mobile services program abroad?
What if I change wireless carriers?
What if I lose my mobile device?
What if I lose my card?
What if I forget my passcode?
What if I do not receive the passcode reset email?
The link with the passcode resent email does not seem to work?
What if I upgrade my mobile device?
Do I need to register again if I change my mobile phone number?
What if I am still concerned and want to delete my mobile services account?
After how many incorrect login attempts will my mobile account be locked?
Are there fees to use the mobile service app?
What if my PassPhrase expires?
How many digits can be in my passcode?
Where can I manage my alerts?
Q.What is Simmons First Card Alerts and how do I sign up?
Signing up on the website:
A. Go to Simmons First website and choose the link for the Card Alerts Service
Follow the enrollment flow - enter your email address, mobile number, a self-chosen passcode (5-8 numerics only), passphrase (must contain at least seven alphanumeric characters, one number, and one uppercase character) and some other basic information.
- Verify your mobile number and proceed to answer a few security questions that will help us identify your account.
- You will receive a verification SMS text.
- You will receive a verification email - follow the instructions in the email to validate your account.
- After creating your account, you will be prompted to add the cards for which you would like to use alerts & services.
- Once you have finished and verified your identity, you can start accessing your financial information.
You have to enter three items to login and enroll in alerts via the desktop:
1. User ID (email address)
2. A passcode (5-8 digit number) and
3. A passphrase (a sentence that you have established during enrollment)
Helpful tips to assist in enrollment:
- Your passcode must be numeric only. It must be between 5 and 8 numeric digits. It cannot be ascending or descending in sequence and one digit cannot make up over half the passcode.
- Your identification phrase must contain at least seven alphanumeric characters, one number, and one uppercase character.
Q. What is a short code?
A. A short code is a five or six digit number that represents a certain destination. It is similar to a web address for your phone. The short code for this mobile services product is 24567, allowing you to communicate to your mobile service regarding your card information via a text message.
Q. What are the available text message commands for use with the 24567 mobile services product app short code?
A. The following commands are available to use with the mobile services short code 24567:
- HELP -To request more information for the Simmons First Card Alerts Services program.
- STOP - To stop service. (You will receive one last text message confirming receipt of the STOP text command.)
Q. What if I have multiple cards?
A. By default, your nickname is the last four digits for your card number; however you also have the option to establish a custom nickname. If you do not set up the nickname, then you will simply need to enter the last four digits of your card number along with the desired TEXT command to get your card information. However, once you create a custom nickname for your account, you must use this nickname to retrieve your card information. NOTE: when creating your nickname, you can use up to 15 characters, but do not include any spaces.
Q. Why did my card fail verification?
A. For security reasons we cannot reveal reasons of why a card has failed verification. You should check all card related information carefully; making sure your account is open and active or contact your financial institution directly if your card has failed verification.
Q. Can I use the mobile services program abroad?
A. Yes, but the call charges could be significantly higher than if you were to use the service in the US. You will also need to ensure that your mobile phone allows “international roaming”- you can request the information on charge rates and international roaming from your mobile carrier.
Q. What if I change wireless carriers?
A. If you do not change your mobile phone number when you switch to a participating wireless carrier service, your service will work without interruption.
Q. What if I lose my mobile device?
A. Report the loss to your mobile network operator who will bar the phone and stop it from functioning. As long as your passcode remains secure, it will protect you from fraudulent use of the mobile service. In addition, SMS notifications are a one-way communication to the mobile user and will not contain personal identifiable information. In most cases, you will keep your current mobile number when you receive your new mobile device.
Q. What if I lose my card?
A. Contact your bank and report your card as lost. Your bank will usually send you a replacement card within 7-10 business days. (Please refer to your banks terms and conditions for more information on reporting lost cards.)
You will need to delete the lost card from the service and add the details for the replacement card.
Q. What if I forget my passcode?
A. To reset your passcode online, click the "Forgot passcode" link at the login screen.
In the next screen, click "send" and we will automatically send you email instructions to reset your passcode. That will require you to successfully answer one of your security questions before you are able to reset your passcode.
For desktop web services, go to the Simmons First Card Alerts homepage and use the “Forgot passcode” link and an email will be sent to you so that you can reset your passcode.
Q. What if I do not receive the passcode reset email?
A. First, check your spam or junk folder to see if the email was accidentally placed there. Sometimes the spam filter catches our email. If it is not there, you can request another passcode reset email by selecting “Forgot passcode” link from the login screen. Reminder - be sure you are using the correct email account! Each time you use the “Forgot passcode” link, the system will send a new email to you. Always use the most recent email . Additionally, if you are using an employment email address and you are not receiving emails, after confirming the email address and checking your spam folders, have your employer check to see if the email is being filtered out there. If so, have Monitise.com “white listed” and you should begin to receive emails.
Q. The link with the passcode resent email does not seem to work?
A. The link inside the reset passcode email is only active for 24 hours. If you try to click on it after that time period, you will receive an error message. You will need to go through the reset passcode process again to request another reset passcode email.
Q. What if I upgrade my mobile device?
A. If you upgrade your mobile device, you will most likely keep your current mobile number with your new device. However, if you replace your mobile number with a new one, handset verification will be required and the email address used to set up your account will be needed.
Q. Do I need to register again if I change my mobile phone number?
A. A new mobile number does not affect logging onto the mobile service site via desktop web browser, but you will need to add and verify mobile number to manage any alerts that are delivered to the mobile number.
Q. What if I am still concerned and want to delete my mobile services account?
A. You can log into the desktop website with your log in credentials and cancel the mobile service. You need to navigate to Account Settings, Contact Info, and then choose Cancel Service in order to cancel your mobile account. If you decide you want to use the mobile service again, you will have to enroll again to gain access. Please note that a new account can be created with the same email address as before, however the old account will need to be deleted first.
Q. After how many incorrect login attempts will my mobile account be locked?
A. After five (5) attempts, your account will be locked as a security measure. An email will be sent to the email address you used to register your mobile account containing the instructions to help you unlock your account. You may need to check your spam folder if the email does not appear in your inbox. Your account will be locked for 24 hrs.
Q. Are there fees to use the mobile service app?
A. There are no fees associated with Simmons First Card Alerts. Depending on your mobile plan, you may incur data or SMS fees from your mobile carrier.
Q. What if my PassPhrase expires?
A. For security purposes, your PassPhrase will have to be changed every 90 days. You will be prompted when it is necessary to change your passphrase.
Q. How many digits can be in my passcode?
A. The passcode has to be numeric, 5-8 digits and cannot be all the same number (ex. 111111) or sequential (234567).
Q. Account Alerts
A. Simmons First Card Alerts offers a wide range of Alerts that help you stay in control of your finances and keep your account safe from overdrafts and fraud. You can configure how you want to get your alerts – via text or e-mail on your mobile device.
Q. Where can I manage my alerts?
A. You can manage your alerts, including how you want to receive your alerts, within the Card Alerts access on the website.
If you have questions regarding Card Alerts, please call 866-795-9410.