Simmons First - Mobile Banking FAQs

Simmons First Mobile Banking lets you view your balance or transaction history in a flash. With mobile banking, you can access balance information, pay your bills, transfer funds and find nearby ATMs or banking centers through the browser on your cell or mobile phone.

Simmons First is pleased to offer mobile phone banking to all Bank Anywhere, online banking, customers. If you have access to the Web on your mobile device, your mobile banking will be fast and convenient - just log in to your Bank Anywhere account to get started with Mobile Banking. Best of all, Simmons First Mobile Banking service is free ¹, secure, and allows you to manage your accounts wherever and whenever you want.

Q. What are the restrictions on the type of mobile devices that can be used to access accounts?: A. Mobile Banking is not device specific. It works with any web-enabled mobile phone device whose network allows secure SSL traffic.
Q. What functions can I perform from my mobile device?: A. You can:
View Transaction History
View Account Balances
Transfer Funds between accounts
Pay Bills to existing Payees (deposit customers only)
View Alerts
Q. How do I know if my transfer or bill payment was entered successfully?: A. Each time you make a transfer or bill payment, a confirmation SMS Text Message² can be sent to your mobile device. You must select this service when you enroll in Moblie Banking. You can edit this setting on the Management > Mobile Settings page.
Q. What if I no longer want to be a mobile user?: A. Log in to Bank Anywhere, internet banking and Select
Management >
Mobile Settings >
Deselect Activate Mobile Banking Access >
Click Submit.
Q. What happens if I lose my mobile device?: A. Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your device, simply edit your Mobile Settings and make any changes to the wireless provider and/or phone number.
Q. Why can’t I add a new payee in Bill Payment?: A. You may only send payments to established payees. To add a new payee, log in to Bank Anywhere, internet banking, and add a new payee. You can then submit payments to that payee via your mobile device.
Q. What happens if I lose communication/signal during a transaction?: A. When you complete a transaction from your mobile device (bill payment, funds transfer, etc.), you will receive an SMS Text Message² as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.
Q. What do I need to do if I get a new phone?: A. If you simply get a new phone but are using the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log in to your Bank Anywhere, internet banking, account via the Internet and update your information on the Management > Mobile Settings page. You will not receive SMS Text Messages² regarding Mobile Banking transactions if your phone number is not correct.
Q. How can I search for a transaction?: A. You will be able to view 15 days worth of transaction history on your mobile device. There is not a search feature.

¹You will be charged access rates depending on your carrier. Web access is needed to use Mobile Banking. Check with your service provider for details on specific fees and charges.